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Pacific Centrecom (Fiji) Limited

Background

Established in January 2015, Pacific Centrecom employs over 150 staff and is a Joint Venture between Pacific Call Comm Ltd and Centrecom Pacific Pty Ltd. Centrecom Fiji is a multi-lingual contact centre operation that also provides back office services.

Services

Business Process Optimization
• Back-office integration
• Data processing efficiency
• Multi-media communication
• 24/7 capability
• Customized reporting
• Highly Educared Workfirce

Complete Contact Centre Services
• Inbound and Outbound Handling
• Reservations and Ticketing
• Multi Lingual, 24/7 Contact Centre services
• General Sales Agency (GSA) Services in local and international markets
• Disaster recovery and Emergency Handling
• Disruption handling during weather events and aircraft technical interruptions
• Frequent Flyer Programme support
• Social Media Listening and Monitoring
• Customer engagement surveys

General Sales Agency (GSA) Services
• Local market offices
• Multi-skilled management
• Experienced reservations & ticketing staff
• Dedicated sales team
• Established industry network
• Expert local knowledge
• National & regional coverage and;
• Marketing and promotional activities

Passenger Revenue and Cargo Accounting Services
• Sales Processing
• Uplift Processing
• Sales and flown based fully automatic Proration
• Interline billing verification
• Outward/Inward billing via ICH/ACH SIS or bilateral
• Flight Pack Control
• Workflow Management
• Customer and Credit Card Invoicing
• Account reconciliation
• PCI DSS compliant
• General ledger and Data Warehouse interfaces
• Full EMD-A and EMD-S processing

Information Technology Services
• Tier 1 & Tier 2 Technical Support
• IBM/Cisco platforms
• Thin Client flexibility
• Avaya Communication Platform scalability
• Seamless integration with customer software
• Global reach for voice and data technology
• Full data security
• Database interrogation and reporting capabilities
• Full off-site redundancy
• Soft phone integration

Back Office Services
• Customer Loyalty Program Support
• Project Reporting
• Book Keeping
• Accounts Payable and Accounts Receivable
• Payroll Services
• Document Handling/ Database Management
• Data Mining
• Travel Services
• Recruitment
• Time and attendance
• Debt Collection
• Social Media Monitoring
• Appointment Setting
• Virtual Receptionist

Current Markets

1. South Pacific
2. Australia
3. New Zealand
4. South East Asia
5. Europe
6. North America

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LETS TALK 

Contact us for any product interest. Country-specific Market Managers are available to assist and connect you with Fijian exporters.

Losana Mavaeao

Market Manager Australia